Job Description

Location: Columbus, Ohio

Work Arrangement: Onsite (5 Days Per Week)

Employment Type: Contract

Position Overview

We are seeking a highly skilled Salesforce Admin to join our Medicaid ITS Team. In this role, you will serve as the primary resource for triaging, analyzing, and resolving tickets within our in-house Salesforce applications. You will be responsible for configuration changes, building complex dashboards/reports, and collaborating with internal stakeholders to troubleshoot solutions that support agency-wide operations.

Key Responsibilities

• System Maintenance: Monitor and support current Salesforce applications; perform proactive maintenance, security reviews, and health checks.
• Configuration & Development: Execute changes using Flow Builder, custom settings, and page layouts. Manage Salesforce Experience Cloud and conduct user management (roles, profiles, permissions).
• Data & Reporting: Develop advanced-level customized reports and macro-driven summaries for senior management. Perform data migrations using tools like Data Loader.
• Project Lifecycle: Lead aspects of the project lifecycle from design and implementation to testing and deployment. Create test plans and conduct user acceptance testing (UAT).
• Stakeholder Collaboration: Translate business processes into actionable Salesforce requirements and create comprehensive documentation, including user guides and training materials.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
• Professional Experience: * 5 6 years in Information Systems operations (analysis, design, and development).
  • 4+ years of experience administering Salesforce platform technologies (Sales, Service, and Community Cloud).
  • 4+ years of experience specifically building and managing Salesforce Experience Cloud .
  • 4+ years of experience with Salesforce data models and data migration.
• Technical Proficiency: * Minimum 3 years of experience with Data Loader, OneSpan, and Nintex DocGen.
  • 3+ years of experience working within SCRUM/Agile environments.
  • Proficiency in web services API integrations (REST & SOAP).

Preferred Skills & Certifications

• Active Salesforce Developer or Administrator certification.
• Familiarity with Flosum and OwnBackup.
• Strong analytical skills for root cause analysis and a high orientation toward customer service.

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