Job Description

 

About JobTrain

JobTrain is an organization on the move.  We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”

Born out of the civil rights movement in 1965, we’ve been servicing literally anyone and everyone who journeys through our doors at one of our (now) six, Bay Area career or training centers.  We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients.  We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility. 

We are growing, and we need your help!

 

About the Department and Role

The Impact Department supports JobTrain’s programs through data management, evaluation research, and IT support services. In terms of data management, our team members design, maintain, and improve the Salesforce data system and performance monitoring tools so our programs can store their data, track their performance, and report their achievements to funders efficiently.  

We are looking for a skilled Salesforce Administrator to manage and enhance our system, with the goal of improving usability for our programs and development team. A successful candidate will collaborate with internal stakeholders to gather requirements and design efficient, workable solutions within the Nonprofit Success Pack (NPSP) and Non-Profit Cloud (NPC) environments, ensuring data quality, security, and accessibility.   This role also helps shape how JobTrain uses data systems to support program impact and organizational learning. The administrator will work closely with the Impact team to prioritize requests through structured workflows, so improvements are implemented thoughtfully and sustainably. 

PLEASE NOTE:  This is not a remote role.  Following a reasonable in-office training period, this position may work a hybrid schedule with a minimum 2-days collaborating with co-workers from our Menlo Park offices. 

Responsibilities:  

• Conduct business and technical analyses, document user stories, create comprehensive business requirements, and user-centered design documentation 

• Implement customizations and enhancements, such as custom objects, workflow rules, automated actions, process builder, flows, third-party application integration, etc. 

• Manage testing procedures, provide technical support to users, and oversee system issue resolution 

• Handle security settings, user roles, profiles, groups, queues, lists, and other configuration elements  

• Empower users to maintain data integrity through actions like duplicate management, report management, and dashboard development 

• Work with stakeholders and external consultants from project discovery to implementation to redesign the data system as needed 

• Research and identify new technologies for potential integration 

• Deliver onboarding and continuous end-user training and support 

• Following a reasonable training period, this position may work hybrid from our Menlo Park office.   

 
Must Have: 

• Salesforce/Technical Qualifications:  Must have hands-on experience with the platform.  Experience revising or developing the system preferred. 

• Salesforce Administrator certification is a must and 2+ years' experience in a salesforce administrator role 

• Demonstrated experience administering Salesforce in a nonprofit environment using NPSP with case management or service-tracking workflows 

• Highly organized and accountable, with the ability to prioritize competing requests and manage tasks effectively 

• Exceptional written and verbal communication skills with a proven track record of explaining technical matters to non-technical individuals 

• Background in collaborating with diverse teams 

• Knowledge of business systems technology including: Calendly, Form Assembly, Eventbrite, Microsoft365, Zoom. 

Nice to Have: 

• Prior experience participating in or supporting a migration from NPSP to Salesforce Nonprofit Cloud (NPC). 

• Strong enthusiasm for technology, continuous learning, and knowledge sharing. 

• Advanced Salesforce Administrator or Salesforce Platform Developer certification preferred Experience with related technologies like Pardot, FinancialForce PSA, Adobe Sign or Docusign, and Cirrus is advantageous. 

• Adaptable and capable of managing multiple priorities in a mission-driven environment where occasional urgent requests and interruptions may arise  

COVID-19 Certification 

JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law. 

Compensation and Benefits: 

JobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, retirement program employer match, long-term disability and life insurance.  We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Years Day. 

This role is ideal for someone who enjoys using technology and data systems to support social impact and expand opportunity for underserved communities. 

The budgeted hiring range for this role is $70,322.446 to $95,142.42

Additional Information

We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check.

Job Tags

Full time, Work at office, Local area, Relocation package

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