Job Description

Job Title: ServiceNow Developer

Location: Watsonville, CA

Duration: / Term: Contract

Experience Desired: 6+ Years

Job Description:

• Key Job Responsibilities: Lead technical design sessions and develop solution documentation for ServiceNow applications.
• Configure and enhance core and custom applications, workflows and integrations.
• Identify opportunities for automation, AI solutions and platform improvements.
• Manage platform upgrades including impact assessments and remediation planning.
• Perform day-to-day administration and resolve production issues.
• Provide mentorship to the ServiceNow support team.
• Support modules including ITSM, ITBM, ITAM and ITOM.
• Create and manage Business Rules, UI Policies, Client Scripts, Notifications, APIs and ACLs.
• Follow best practices for release management and source control.
• Manage multiple projects, gather requirements and coordinate with stakeholders.
• Design data import/export integrations between ServiceNow and external systems.
• Create dashboards and operational reports.
• Deliver user training and stay current with ServiceNow capabilities.

Key Skills:

ServiceNow, ITSM, ITBM, ITAM and ITOM

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