Job Description

The Buckingham is the premier not for profit, Life Care retirement community in the greater Houston region. Our mission is to enrich each resident’s life through exceptional experiences provided within an environment of comfort, elegance, exceptional hospitality and compassionate care. We offer a competitive salary and benefits including medical, dental and vision coverage, 401k with match, PTO, tuition reimbursement and meal programs. We are seeking an experienced professional with the skills, dedication and compassion to join our team and help achieve the mission and vision of The Buckingham.

Position Summary:

The liaison is responsible for developing and maintaining referral source relationships and to achieving and sustaining a quality and quantity of leads and referrals to the community to achieve established occupancy goals. Additional responsibility includes the clinical assessment of leads/referrals for admission to ensure the referral meets community clinical admission criteria and facilitate optimal transition of care.

Responsibilities:

• Meets with potential residents and families in the hospital and conducts assessments to determine appropriateness for admission; provides tours of community.
• Identifies professional referral sources and key decision makers in the primary and secondary markets. Pre-qualifies referral sources to determine their ability to send qualified leads to the skilled nursing component of the community (with assistance to memory support and assisted living).
• Visits and conducts presentations to area referral sources, case managers and key decision makers. Establishes and maintains a professional relationship so that they will be comfortable referring their contacts to the community.
• Work with physicians, discharge planners, case managers and families/key decision makers to plan the best continuum of care for potential residents.
• Communicates with other department managers as necessary in relation to the assessment process.
• Maintains accurate, complete, and up-to-date database, in electronic tracking software, of professional contacts to measure community relations’ efforts.
• Keeps updated on relevant operational and competitive information in order to respond effectively to service inquiries from area professionals and ensure proper positioning of the community in the marketplace.
• Develops relationships with referral partners, participates in bundled payment/ACO initiatives.
• Supplements and substitutes for the admission coordinator as needed, by responding to phone inquiries, setting appointments with potential residents, communicating with discharge planners, and communicating with the interdisciplinary team.
• Participates in meetings, training and seminars as needed.
• Participates in on-site business meetings; and other marketing-related events as required.
• Participates in local associations and groups with memberships and agendas that impact area seniors.
• Assists in special event planning as needed.
• Partners closely with the nursing department to develop and manage clinical admission criteria and liaison information as necessary between the community and the referral source while providing optimal response time to referral sources to achieve customer satisfaction.
• Other duties as assigned by supervisor.

Qualifications:

• Current LVN or RN License preferred but not required.
• Experience working within the medical or healthcare field strongly preferred.
• Experience in Marketing, Public Relations/Communications, or equivalent experience.

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