Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services

Position: EPIC Ambulatory Analyst
Location: San Francisco, CA
Duration: 5 Months
Job Type: Temporary/Contract
Work Type: HybridOnsite

We are seeking a contractor to provide Epic Ambulatory application support , including service desk operations, system optimization, and project-based build activities. The role requires strong technical, functional, and project management capabilities within a healthcare IT environment.

Key Responsibilities

1. Application Support & Operations

• Provide ongoing support for the Epic Ambulatory application.
• Manage and resolve Service Desk tickets (tracked via ServiceNow).
• Troubleshoot software issues via remote and on-site support.
• Perform system maintenance, upgrades, and configuration updates.
• Support report building, system enhancements, and optimization efforts.
• Participate in team meetings and integrated testing efforts.

2. System Design, Build & Optimization

• Assess and optimize system designs based on user requirements.
• Configure and customize Epic applications to meet evolving business needs.
• Develop detailed system design specifications and conduct solution walkthroughs.
• Lead workflow design sessions and document workflows.
• Perform system build, configuration, and testing.
• Identify, analyze, and resolve system-related issues.

3. Project Management & Governance

• Develop and execute project plans, timelines, and resource allocations.
• Monitor project progress and ensure delivery within scope, schedule, and budget.
• Facilitate governance processes across stakeholders, including:
  • Request submission
  • Budgeting and funding
  • Estimation and approvals
  • Prioritization
  • Execution and outcome measurement
• Conduct regular project meetings and track action items.

4. Integration & Data Management

• Coordinate with stakeholders (e.g., CCSF departments, DPH IT, vendors) for data integration.
• Support data movement frameworks and ensure alignment with project milestones.
• Perform data analysis, validation, and integration testing.
• Participate in data staging, manipulation, and conversion activities.
• Assist in database design, normalization, and data dictionary maintenance.

5. Testing & Quality Assurance

• Develop and execute testing strategies , including:
  • Test plans
  • Test cases
  • Test reports
• Lead integration and functional testing across systems and Epic EHR.
• Identify, document, and manage defects through resolution.
• Ensure system readiness for go-live and post-go-live stability.

6. Vendor & Stakeholder Coordination

• Collaborate with third-party vendors and internal teams.
• Facilitate communication between clients and vendors for system maintenance.
• Work closely with EMR integration product managers on deliverables and timelines.
• Escalate risks and issues as needed.

7. Training & Documentation

• Develop and deliver user training programs and materials.
• Create, update, and maintain:
  • Technical documentation
  • Project documentation
  • Integration solution documentation
• Provide knowledge transfer to internal teams before contract completion.

8. Reporting & Compliance

• Generate reports and analytics to meet program and regulatory requirements.
• Participate in cross-functional meetings and committees.
• Ensure compliance with reporting standards and organizational policies.

Deliverables

• Weekly status reports
• Project plans and documentation for key initiatives
• Service Desk productivity (measured via ServiceNow)

Minimum Qualifications

• Mastery of Epic Ambulatory application
• Current Epic Ambulatory Certification
• Strong understanding of full lifecycle clinical application implementation:
  • Discovery, validation, workflow design
  • Build, testing, integrated testing
  • Training, go-live, optimization, maintenance, upgrades
• Proven project management experience in complex, multi-stakeholder healthcare environments

Desired Qualifications

• 5+ years of Epic EHR implementation experience
• Current CEE (Continuing Epic Education)
• Experience with Epic Reporting Workbench
• Certifications or experience in:
  • Epic Wisdom
  • Bones
  • Kaleidoscope
  • Healthy Planet
  • MyChart
  • EpicCare Link
  • Compass Rose
• Experience in integrated Epic projects
• Strong communication skills for both strategic and tactical initiatives

Additional Notes

• The contractor will be part of the SFDPH Epic Ambulatory team .
• Responsibilities include both support and project-based work .
• Additional duties may be assigned as needed.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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